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Talk to a human
Call, text, or email — real people
Service, renovations, retrofits, and special projects across Metro Atlanta. Your request reaches the team responsible for the response — not a ticket black hole.
Call or text the office 24/7. Prefer talking to a person first? Start with a call or text — forms are optional when you need a written brief.
Reach us
Start with the PACE comms plan below. Fastest path for service: call or text (678) 966-0094 24/7.
Comms plan
Mission-critical facilities need a communications plan that doesn’t quit when one channel does. Use this PACE stack — Primary, Alternate, Contingency, Emergency — and check back for updates.
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PRIMARY — Call
Call the office. Answered 24/7 by humans, tied into our software and emergency procedures. Best and most reliable way to reach us.
(678) 966-0094 -
ALTERNATE — Text
Text the same number. It hits the dispatch team — a shared specialized texting channel, not a cell phone on someone’s desk.
(678) 966-0094 -
CONTINGENCY — Email
Email the monitored box — office and dispatch both watch it.
service@willismech.com -
EMERGENCY — Backup line or walk-in
Call the backup line 1 (866) 307-5183, or come see us at 1850 Beaver Ridge Circle, Suite E, Norcross, GA 30071.
What do you need?
- Request Service — maintenance, repair, emergency response, or a callback from dispatch. Call or email is fastest; this page is the hub.
- Start a project — renovations, retrofits, replacements, and special projects with a short project brief
- Customer portal — equipment, appointments, and service history for maintenance customers
Request service
Prefer a form? Send a brief — we still answer the phone 24/7.
A note from the shop
We are not an AI chatbot. If you call or email, a person on the Willis team will get it. Tell us the site, the system, and how urgent it is — we will take it from there.
Contact FAQ
Is this an AI chatbot?
No. Call, text, or email and a person on the Willis team gets it.
What is the fastest way to get service?
Call or text (678) 966-0094 24/7. Tell us the site, the system, and how urgent it is.
How do I start a renovation or retrofit?
Use Start a project for a short project brief, or call the office. We frame work as renovations, retrofits, and special projects — not construction.
Where is the customer portal?
Live portal login is at portal.willismech.com/customer-portal/ for maintenance customers.